indpk is committed to providing a safe, fair, and transparent gaming environment. We believe that gaming should always be an enjoyable form of entertainment — never a source of financial stress or personal harm.
Every tool, policy, and process described on this page is available to all registered indpk players at no cost. Protecting our players is not an afterthought — it is built into the foundation of how we operate.
indpk enforces a minimum age of 21 for all players. Age is verified at registration and again during KYC checks. Any Account found to belong to a person under 21 is closed immediately and all funds are returned to the payment source.
Players can voluntarily exclude themselves from the Platform for a defined period — from 24 hours to permanent exclusion. Once active, self-exclusion cannot be reversed until the chosen period has fully elapsed, protecting you from impulsive decisions.
Set daily, weekly, or monthly deposit caps directly from your Account settings. Reductions take effect immediately; increases require a mandatory 24-hour cooling-off period to ensure no impulsive limit changes under pressure.
Configure maximum session durations so the Platform automatically reminds you — or logs you out — after a set period. Time limits are an effective way to maintain balance between gaming and everyday life.
Define the maximum amount you are willing to lose within a given timeframe. Once your loss limit is reached, further wagering is suspended for the remainder of that period — no exceptions, no overrides.
Enable periodic pop-up notifications that display your current session duration, total bets placed, and net win/loss position. These reality checks encourage mindful play and help you stay in control of your gaming activity.
Each tool available on the indpk Platform is designed to give you meaningful, practical control over how and how much you play.
Self-exclusion is the most comprehensive protection tool available on indpk. When you activate self-exclusion, your Account is immediately locked and you will be unable to log in, deposit, or place any wagers for the duration you select. Available exclusion periods include:
To activate self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately, 24 hours a day, 7 days a week including all Indonesian public holidays.
During an active self-exclusion period, any promotional materials or marketing communications from indpk are automatically suppressed. We will not attempt to re-engage you with offers or incentives while your exclusion is active.
Deposit limits are one of the most practical financial safeguards available to indpk players. You can set a maximum deposit amount at three different intervals:
Deposit limits apply across all payment channels simultaneously, including transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, and e-wallets such as OVO, DANA, GoPay, and ShopeePay. You cannot circumvent a limit by switching payment methods.
Important: Reductions to your deposit limit take effect immediately. Any request to increase your deposit limit is subject to a mandatory 24-hour waiting period from the time the increase request is submitted. This cooling-off period is non-negotiable and cannot be overridden by customer support. It exists to protect you.
Beyond deposit controls, indpk offers loss limit settings that directly cap the amount you can lose from your Account balance within a specified period. Loss limits work independently of deposit limits and provide an additional layer of protection against spending beyond your personal comfort threshold.
When your cumulative net losses within the set period reach your chosen limit, the Platform will suspend further wagering activity for the remainder of that period. You will still be able to access your Account and view your balance, but no new bets can be placed until the period resets.
Loss limits can be set or modified from Account Settings → Responsible Gaming → Loss Limits. As with deposit limits, reductions take effect immediately while increases carry a mandatory 24-hour delay.
Continuous, uninterrupted gaming sessions can cloud judgment and lead to decisions you might not otherwise make. indpk's session control tools are designed to break that pattern before it becomes a problem.
Problem gambling can develop gradually and is not always easy to recognize from the inside. The following behavioral patterns are commonly associated with gambling that has moved beyond healthy recreation. If you recognize several of these signs in yourself or someone close to you, we encourage you to take action promptly.
Spending more money on gambling than you originally planned or can afford to lose.
Chasing losses — continuing to bet in an attempt to recover money already lost.
Borrowing money from family, friends, or financial institutions to fund gambling activity.
Neglecting work, education, family, or personal responsibilities because of time spent gambling.
Feeling irritable, anxious, or restless when attempting to cut back or stop gambling.
Concealing gambling activity from family members or close friends out of shame or fear of judgment.
Using gambling as a way to escape personal problems, stress, anxiety, depression, or loneliness.
Continuing to gamble despite repeated, genuine attempts to stop or reduce your activity.
Experiencing significant financial hardship — unpaid bills, debt accumulation — as a direct result of gambling.
Thinking about gambling constantly, even during work, social events, or time with family.
Needing to gamble with increasingly larger amounts to achieve the same level of excitement or satisfaction.
Risking or losing important relationships, career opportunities, or educational prospects due to gambling.
The following questions are adapted from internationally recognized problem gambling screening tools. Answer them honestly and privately. If you answer "Yes" to three or more questions, we strongly recommend activating a self-exclusion period and reaching out to our support team.
1. Have you ever felt the need to bet more and more money to get the same feeling of excitement from gambling?
2. Have you ever had to lie to people who are important to you about how much you gamble?
3. Have you ever felt restless or irritable when trying to reduce or stop gambling?
4. Have you ever gambled to escape from problems in your life, or to relieve feelings of anxiety, guilt, depression, or helplessness?
5. After losing money gambling, have you felt a strong urge to return as soon as possible to win back your losses?
6. Has gambling ever jeopardized or cost you a significant relationship, job, or educational opportunity?
7. Have you ever asked others for money — or considered doing so — to cover gambling debts or to fund more gambling?
8. Have you made repeated unsuccessful efforts to control, cut back, or stop gambling altogether?
indpk enforces a strict minimum age requirement of 21 years for all players. This requirement applies to all players regardless of location, payment method, or game type — including all slots, live dealer games, sports betting on BRI Liga 1 and international leagues, togel (Indonesia's traditional numbers lottery), and all other products offered on the Platform.
Age verification takes place at two stages: at the point of Account registration via a date-of-birth declaration, and subsequently during the mandatory KYC (Know Your Customer) process, which requires submission of a valid government-issued identity document such as a Kartu Tanda Penduduk (KTP) or passport.
Any Account where the registered player is found to be under the age of 21 will be closed permanently and without notice. Any funds held in such an Account will be returned to the originating payment source after deducting any winnings generated, which are not payable to underage players.
If you are a parent or guardian and are concerned that a minor in your household may have accessed this Platform, please contact us immediately at [email protected] so we can take appropriate action without delay.
indpk takes the protection of minors extremely seriously. In addition to our own age verification systems, we encourage parents and guardians to implement the following measures at home:
If you suspect a minor has gained access to your indpk Account, contact our support team immediately. We will assist you in securing your Account and reviewing recent activity.
If gambling is causing you distress, financial difficulty, or relationship problems, please do not wait. Our trained responsible gaming support agents are available 24 hours a day, 7 days a week, including during Idul Fitri, Ramadhan, and all other Indonesian public holidays. There is no wrong time to ask for help.
Contact us by email and include your Account username and a brief description of what you are experiencing. We will respond promptly, treat your inquiry with complete confidentiality, and take immediate action to protect your Account.
Please use the subject line: "Responsible Gaming Request — [Your Username]"
Our support team includes Indonesian-speaking agents who can assist you in your preferred language.
Read our Terms & Conditions for the full rules governing your Account, visit our FAQ for quick answers to common questions, or return to the homepage to explore everything indpk has to offer — responsibly.